- Job: Client Partner
- Level: Senior Manager/AVP
- Salary: (Neg)
- Domain: Telco and BSS
- Location: Stockholm, Sweden/ Amsterdam, Netherlands
- Must have the right to work.
We are recruiting a Client Partner who will be responsible for leading new business sales activities and managing client relationships for a cluster of key clients in the region. A key aspect of the role is to inspire customers on their Cx/automation/cloud transformation agenda and advise how my client could play an integral part in that journey.
Key Responsibilities:
Relationship Management:
· Cultivate and maintain client relationships at all levels.
· Ensure the highest levels of client satisfaction are achieved according to set targets.
· Monitor, assess, and evaluate engagements, proposing key improvements to CXO-level stakeholders.
· Lead key governance meetings at strategic and tactical levels.
Business Growth:
· Lead the entire sales process for the account, from deal identification to guiding the customer and my client’s team through the deal lifecycle.
· Develop compelling business solutions tailored for client needs and win new business at clients.
· Create an account plan and sales strategy that ensures the attainment of the company’s revenue and pipeline targets.
Delivery and Team Management:
· Ensure services are delivered smoothly to clients, managing targets and delivering on-time and on-budget.
· Lead and manage the account team in a global delivery model.
· Focus on continual improvements across all KPIs of the account relationship.
· Travel as required by business needs.
Required Experience:
· Possess a CXO-level presence and gravitas, demonstrating the ability to engage effectively with CXOs on strategic topics in a purposeful and credible manner.
· Proven hands-on experience in delivering customer-centric solutions, including large-scale projects and managed services covering applications, infrastructure, IT security, and business process services. Deep understanding of Agile methodologies.
· Established track record of nurturing and expanding client relationships into strategic partnerships with significant business impact.
· Capability to lead and win large deals, combined with a robust C-level network. Adept at identifying client needs and proposing appropriate solutions and offerings from my client.
· Proficient in managing account financials.
· Experience in working within a global, multicultural firm environment.
· A minimum of 15 years of experience in the IT industry.
· Bachelor’s degree or higher qualification